Willo

UK STANDARD DELIVERY
£5.00 (Orders are dispatched within 2-4 working days)

UK NEXT DAY (inc Northern Ireland + Channel Islands)
£7.50 (Delivery next working day)

EUROPE
£15

USA
£20 (1 pair)

AUSTRALIA
£20 (1 pair)

Rest of the world
£20 (subject to confirmation at time of order)

We will endeavour to dispatch your order as quickly as possible, it will be shipped by tracked Royal Mail or courier (depending on the area) once your payment has been approved.

Please note: We are not liable for any custom fees at all, these are the responsibility of the sender. Any charges applying to the import of goods into your chosen country of delivery are not covered by the delivery charges detailed above. If you are in any doubt we suggest you contact your local customs office and request the relevant information before placing your order or returning your goods.

Please note: We do not deliver to PO Boxes as orders require a signature.

We’re really confident you’ll love your shoes and accessories, however we appreciate there may be an occasion where you might need to return something. We are happy to offer an exchange or return within 28 days of delivery, providing everything is returned in perfect condition, including all the original packaging which must also be in pristine condition.

We cannot accept returns that have been marked in any way, including the soles and the protective sole covering must not be removed, please note if you have removed it the shoes cannot be returned. Please be aware that our beautiful leather soles mark easily, so shoes must only be tried on clean carpet even with the protective covering.

It is up to you to decide how you return your order but we strongly advise you insure your parcel as we cannot credit for goods that are lost or damaged in transit. Please include the relevant paperwork with your parcel, otherwise we will not be able to process your return. Please allow at least 7 working days for us to process your return. On the outside of your package please clearly write the following:

RETURNED GOODS
TO: DIANE HASSALL
VAT number 238 3753 87

Please contact us if you have any queries at all, we are happy to help and advise.

SIZE GUIDE

All shoes range from 36 – 41 in a standard fit.

Insoles
If you are between sizes we can also supply leather insoles made in the same leather as our shoes complete with gold branding and padded with memory foam for super comfort.

Size Conversions