Terms and Conditions


Orders are accepted subject to current prices at the date of order and as shown on www.dianehassall.com.

Please note that by ordering any of our Products, you are agreeing to be bound by our Terms and Conditions as stated on this site and our Shipping and Returns policies.

If you are placing an online order please take your time, read and check every part of your order and amend any errors before submitting it. When we receive your order we will send you an e-mail, acknowledging that we have received it. However, please note that this does not mean that your order has been accepted or processed, we will confirm acceptance by sending you an e-mail that confirms that the goods are in stock and available.

The Contract between us will only be formed when we send you the confirmation email.

Custom and bespoke wedding shoe orders are agreed with the customer via a process of email, phone or video consultation. Every detail will be agreed before the shoes are made and where possible samples supplied to confirm the correct sizing (UK only) It is essential that you are happy and clear about every detail as Custom/bespoke orders are strictly non refundable


Shipping & Delivery

We aim to send out your order as soon as possible and assuming all sizes are in stock, your goods will usually be sent out within 3 working days. If we do not have your size in stock, we will contact you to discuss alternative delivery dates. If the goods are no longer available, we will inform you of this immediately and will not process your order. If you have already paid for your order, we will refund you the full amount as soon as possible.

If you require your shoes urgently a next day delivery option is available for orders placed before 1 pm and is only available if the goods are in stock and available.

Orders with hand beading or any other personalisation may take 6 -8 weeks. You will be notified with an approximate delivery date when we receive the order.

Please contact us for further information if this period is not acceptable and we will make every effort to fulfil your order as speedily as we can.

Unexpected events beyond our control may affect our delivery terms, in which case we will contact you with a revised delivery date.



Payment must be made when the order is placed including delivery costs – please see our shipping page for costs.

Prices quoted on the website  are shown in UK pounds sterling (£).

Carriage is charged on all orders as quoted on the website unless quoted otherwise by email.

Free carriage may be offered on single pairs delivered to the UK.


Your consumer right of refund and return

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a Diane Hassall product, you can notify us of your decision to cancel the Contract and receive a refund.

The cost of returning the shoes to Diane Hassall is the responsibility of the customer .

A single one off charge to cover our initial postage and packing will be deducted from your refund before the refund is processed. This will range from between £7.50 and £12.50 per single pair and you will be notified of the amount when the return is processed.

Many of our shoes are bespoke or custom orders, these shoes cannot be returned due to the bespoke nature as they have been specially made for you, if you have any concerns or queries about this service please address these with us before confirming your order.

In the case of sale or sample shoes, photography showing condition etc will always be sent so that the customer is aware of the condition of the shoe before purchase. Therefore sale or sample shoes cannot be returned.

Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use.

The views expressed by other users on our site do not represent our views or values.



We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.


Representation, condition & returns

We have made every effort with our photography on this site to ensure that our colours are accurately represented, however there will be some variation in computer display tolerances and we cannot guarantee that all computers will accurately reflect the true colour of the goods. Your goods and the colour of your goods may vary slightly from those images. Please note: these are not classed as faults.

We thoroughly check all our orders before they are sent out to ensure that they reach you in perfect condition. Deliveries should be thoroughly inspected by the customer on receipt and in the unlikely event of a problem please notify us within 48 hours of receipt of the goods.

If a manufacturing fault appears within 6 months of purchase please contact us to discuss, where possible we will repair the goods or exchange for a similar product where appropriate.

Please note items that are damaged by wear and tear or accidental damage are not classified as faulty.

Please note, we are unable to refund or exchange made to order styles, you will be notified if the style selected is a made to order style in your confirmation email.

You are responsible for the cost of returning the Products to Diane Hassall Ltd unless the goods are shown to be faulty.



Diane Hassall shoes are made to be worn again but are very special shoes and are not intended for everyday wear and should be treated with the utmost care and respect.

Diane Hassall Ltd shall remain the sole owner of all goods until payment has been received in full .

The title (ownership) remains with Diane Hassall Ltd until full payment has been made.


Additional Information

All shoes, accessories and other related designs are the copyright of Diane Hassall Ltd. They should not be copied or replicated in any way. You may not distribute, post or display and part of this site without prior permission.


Diane Hassall Ltd is registered in the UK

Company registration number 09614723